How do I create and activate my account?

You can sign up with email and password or continue with a Google or Apple account. For email sign-up, we send a 6-digit code to confirm the address belongs to you. If the code does not arrive, check your spam folder and use the resend option, available after a few seconds. You can also change the email before finishing activation. Tap Sign up and fill in your details Open the email with the activation code Enter the 6-digit code and tap Activate and sign in

Which sign-in options does Help My Mind offer?

You can sign in with email and password, Google or Apple. The Apple option appears on supported devices. If an account with the same email was already created through regular sign-up, the app asks you to sign in with email and password. This prevents duplicate accounts. If your account has not been activated yet, the app offers to resend the activation code to your email.

I forgot my password. How do I get back in?

On the sign-in screen, tap Forgot password? and enter your registered email. We will send you a link to create a new password. If the email does not arrive within a few minutes, check your spam folder and try again. If you signed in with Google or Apple, recover access through that provider. When you are already signed in, change your password in Settings and privacy > Security > Change password, or in the account area of the website.

How do I turn on two-step verification?

Two-step verification adds an extra layer of protection: besides your password, you confirm access with a 6-digit code sent to your email. You can mark a device as trusted so you are not asked for the code for a while. Do not use this option on public or shared computers. Open Settings and privacy > Security Turn on Two-factor authentication Confirm with the code sent to your email

Can I use more than one account on the same phone?

Yes. In Settings and privacy > Account settings > Accounts, you can add another Help My Mind account, switch between accounts and disconnect an account from the device. The app shows how many accounts have been added and the limit for the device. Disconnecting does not delete the account; it only removes the saved access from that phone.

How do I change my email, language, gender and date of birth?

In Settings and privacy, the Account settings section includes email, gender, date of birth and connected accounts. Your date of birth can only be set once because it is used to apply age rules. Under Language, choose Portuguese (Brazil), English or Spanish. Switch between light and dark themes from the side menu, and use Cache and storage to clear temporary avatar and story files. Use the settings search to find options such as password, notifications or privacy.

Account and sign-in

Everything about creating and activating your account, signing in with email, Google or Apple, recovering your password, protecting access and updating account details.

How do I create and activate my account?You can sign up with email and password or continue with a Google or Apple account. For email sign-up, we send a 6-digit code to confirm the address belongs to you.
Which sign-in options does Help My Mind offer?You can sign in with email and password, Google or Apple. The Apple option appears on supported devices.
I forgot my password. How do I get back in?On the sign-in screen, tap Forgot password? and enter your registered email. We will send you a link to create a new password.
How do I turn on two-step verification?Two-step verification adds an extra layer of protection: besides your password, you confirm access with a 6-digit code sent to your email.
Can I use more than one account on the same phone?Yes. In Settings and privacy > Account settings > Accounts, you can add another Help My Mind account, switch between accounts and disconnect an account from the device.
How do I change my email, language, gender and date of birth?In Settings and privacy, the Account settings section includes email, gender, date of birth and connected accounts. Your date of birth can only be set once because it is used to apply age rules.