How can we help?
Answers about your account, communities, messages, mood, Premium, privacy and everything you use in the Help My Mind app
Browse by topic
- Getting startedWhat Help My Mind is, minimum age and how to start safely4 articles
- Account and sign-inSign-up, activation, sign-in, password, two-step verification and multiple accounts6 articles
- Profile and avatarCustom avatar, profile privacy, followers, saved items and drafts4 articles
- Feed and postsHow to post, support, comment, search and organize content in the feed9 articles
- CommunitiesJoin, create and moderate topic-based communities6 articles
- Messages and chatPrivate conversations, requests, permissions and chat organization3 articles
- Stories and statusPost stories with photos, video, text and music, or a quick status1 article
- Mood and wellbeingDaily check-in, mood journal, Consistency, immediate help and in-app tools6 articles
- Recognitions and pearlsSending recognitions, using pearls, the daily chest and the store3 articles
- Premium and subscriptionPremium benefits, ads, subscribing, cancelling and restoring2 articles
- Health professionalsDirectory, map, articles, reviews and professional profiles4 articles
- NotificationsChoose which alerts you receive and where1 article
- Privacy and safetyAnonymity, data protection, blocking, muting and emergencies2 articles
- Reports and moderationHow to report, what happens next and community rules4 articles
- Account deletionHow to delete your account and what happens to your data and content2 articles
- Website tools and gamesFocus Pomodoro, guided breathing, check-in, journal prompts and games6 articles
Most searched questions
- How do I create and activate my account?Email sign-up with a 6-digit activation code, or continue with Google or Apple
- I forgot my password. How do I get back in?Get a recovery link at your registered email
- How does anonymous sharing work?Understand what stays hidden and how to share without revealing who you are
- How do I create a post?Choose a community, write a title and set anonymity and comments
- How do messages work?Requirements for chatting with members and professionals in the app
- What is included in Premium?Messaging professionals, an ad-free experience and exclusive items
- How does the daily mood check-in work?Answer “How are you right now?” with Mindo in a few seconds
- How do I delete my Help My Mind account?Delete your account in the app or on the website at any time