HELP MY MIND RULES AND COMMUNITY GUIDELINES
These Community Guidelines form an integral part of Help My Mind's Terms of Use and Privacy Policy. By accessing or using the Platform, you agree to comply with these rules. Help My Mind acts as an online hosting provider and reserves the right, BUT NOT THE OBLIGATION, to monitor, review, or moderate user content.
1. Respectful Interactions, Dignity, and Anti-Harassment
We require all community interactions to be grounded in empathy and dignity. Harassing, bullying, stalking, defaming, humiliating, or organizing targeted attacks against any person is strictly forbidden. We maintain zero tolerance for hate speech or discrimination based on race, ethnicity, nationality, religion, gender identity, sexual orientation, disability, or medical condition.
2. Consent and Personal Boundaries
Consent is fundamental. Forcing or pressuring users to disclose private identities, migrate conversations to external messaging platforms, meet in person, or receive unsolicited clinical advice is prohibited. Evading blocks by creating secondary accounts constitutes a serious violation resulting in permanent termination.
3. Life Risk, Self-Harm, and Sensitive Topics
Sharing personal recovery journeys is permitted. However, ENCOURAGING, PROMOTING, INSTRUCTING, OR GLORIFYING suicide, self-harm, eating disorders, or life-threatening stunts is strictly prohibited. Offending content will be immediately taken down.
4. Prohibition of Violence and Extremism
Users may not use the Platform to issue physical threats, celebrate human suffering, coordinate unlawful acts, or support terrorist, extremist, or hate organizations.
5. Child Protection and Child Safety Standards (Zero Tolerance on CSAE/CSAM)
Help My Mind strictly and unconditionally prohibits Child Sexual Abuse and Exploitation (CSAE) and Child Sexual Abuse Material (CSAM). We maintain an absolute zero-tolerance policy. Exploitation of minors results in immediate content removal, permanent account termination, and mandatory reporting to law enforcement authorities (including the NCMEC CyberTipline and the Federal Police). It is strictly prohibited to: (a) produce, hold, solicit, or distribute Child Sexual Abuse Material (CSAM) or any representation of CSAE; (b) engage in child sexual grooming or sexual extortion (sextortion); (c) encourage unsafe real-world meetings or gather personal data from minors. Users can report violations directly in the app (tap options on any post, comment, chat, or profile -> Report -> Minor abuse) or reach our dedicated child safety contact: safety@helpmymind.com.br.
6. Privacy, Doxing, and Intimidation
Anonymity on the platform is a supportive feature, not a shield for misconduct. Doxing (publishing private names, documents, addresses, or phone numbers without consent) is strictly prohibited. Threatening to expose an anonymous user's identity (outing) is a severe breach.
7. Platform Authenticity, Anti-Spam, and System Integrity
Users must engage authentically. Impersonation of healthcare professionals, public figures, or other users is prohibited. Operating unauthorized automated bots, distributing spam, conducting financial schemes, or scraping platform data is strictly forbidden.
8. PROHIBITION OF CLINICAL PRACTICE AND MEDICAL MISINFORMATION
HELP MY MIND IS NOT A HEALTHCARE TREATMENT SETTING. Diagnosing other users, prescribing treatments, promising clinical cures, discouraging evidenced-based healthcare, or spreading dangerous medical misinformation is strictly prohibited. Even credentialed healthcare professionals must refrain from forming formal patient-provider relationships in public platform spaces.
9. Sexually Explicit Media and Non-Consensual Media
The Platform is not intended for commercial or predatory sexual encounters. Sending unsolicited sexual content, engaging in sexual coercion, or distributing non-consensual intimate imagery (NCII / revenge porn) is illegal and strictly prohibited.
10. Community Autonomy and Volunteer Moderator Status
Individual communities may establish supplemental guidelines, provided they do not conflict with these global rules. NOTICE: Community creators and moderators are voluntary users acting independently. THEY ARE NOT EMPLOYEES, LEGAL AGENTS, OR REPRESENTATIVES OF HELP MY MIND. The Platform disclaims liability for independent disciplinary actions taken by volunteer moderators.
11. Enforcement, Moderation, and Review
Help My Mind enforces these standards through community reports and technical detection. To the fullest extent permitted by law, we reserve the right to remove content, restrict visibility, or permanently ban accounts at our sole discretion. Coordinated bad-faith mass reporting is prohibited.
12. LIMITATION OF LIABILITY AND CRISIS SITUATIONS (AS IS)
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE". HELP MY MIND IS NOT A REAL-TIME EMERGENCY OR CRISIS INTERVENTION SERVICE. THE PLATFORM DISCLAIMS ANY DUTY TO RESCUE OR INTERVENE IN CRISES. IN CASE OF RISK TO LIFE, CONTACT LOCAL EMERGENCY SERVICES (911, 112, 190/192) OR SUICIDE PREVENTION HELPLINES IMMEDIATELY.
13. Miscellaneous Provisions
Severability: If any rule is held invalid or unenforceable, the remaining rules remain in full force and effect. Updates: Help My Mind reserves the right to modify these rules to preserve ecosystem safety and comply with applicable laws.